Employees’ Perceptions of Customer Service at Telephone Communications (Telkom) Call Centres in South Africa

metallicity of starburst galaxies in chandra deep field south (cdf-s) , at 0.5

چکیده یکی از پارامترهای اصلی در دنبال کردن تاریخچه ی تشکیل ستاره ها و تحول کهکشان ها، مطالعه ی میزان فراوانی عناصر آن ها است. در این پایان نامه برای مطالعه ی همبستگی میان فراوانی فلزی و جرم ستاره ای کهکشان ها، از داده های طیفی 89 کهکشانِ ستاره زا استفاده شده است. طیف ها توسط طیف نگار فورس2 از میدان ژرف جنوبی چاندرا گرفته شده و جابه جایی به سرخ طیف ها همه بزرگتر از نیم و کوچکتر از یک هستند. جر...

Rape in South Africa - call to action.

Employees' perceptions of the implementation of affirmative action in the health sector in the Standerton District in South Africa.

Since the inception of a fully democratic government in South Africa in 1994, government and trade unions have been placing increasing pressure on government departments and public institutions to introduce steps to correct racial discrimination through the implementation of affirmative action (AA). This study, which was carried out in the Standerton Health District, assesses employees' percept...

Perceptions of psychosocial disability amongst psychiatric service users and caregivers in South Africa

BACKGROUND In many parts of South Africa there is little support for people with psychosocial disability caused by schizophrenia, beyond provision of psychotropic medications. Appropriate community-based psychosocial rehabilitation interventions are a crucial element of mental health service development. OBJECTIVES This study aimed to use an explanatory model of illness framework to document ...

Customer Expectations of Internet Banking in South Africa

The Internet has fundamentally changed the banking industry in South Africa by giving people more immediate control over the management of their finances. This research investigated whether a gap exists between customer expectations of Internet Banking and the satisfaction of these expectations in the virtual environment by South African banking institutions. The research was operationalized by...